How we manage your data - January 2018

Wilmington Healthcare Ltd provides specialist products and services to meet the needs of businesses. Our product HSJ Intelligence provides detailed organisational profiles on NHS providers and commissioners.  The data consists of finance performance and workforce data of NHS providers and commissioners which includes relevant information on senior leadership within those NHS organisations.

We may already be in contact with you and your organisation or may do so in the future.  We’d like you to be confident in the manner that we conduct our business and handle any personal data in the conduct of our business.

HSJ is part of Wilmington Healthcare Limited. Company number 2530185. 5th Floor, The White Chapel Building, 10 Whitechapel High Street, London, E1 8DX. Registered in England and Wales.

Where do we get your personal information from?
The personal data that we hold originates from publicly accessible sources such as the NHS England website, CQC website or on the respective organisation’s website. If the data cannot be found on these websites, HSJ Intelligence will make contact via email to the communications department or a phone call. This data is available in the public domain.

Your data is obtained by our partnership research organisation who help us ensure the data that is collected is accurate and up to date. Our partner is based outside the EU and we have the appropriate contractual arrangements in place to ensure data security.

What personal information do we hold?
We collect information on your leadership team which includes: Full Name, Job Title, LinkedIn and Twitter profile and telephone number of the organisation which is made available on the NHS websites and social media websites.

How your personal information is used?
We collect this information to help suppliers understand the fundamental priorities and challenges that the NHS faces.  It is aimed at helping your organisation improve efficiency gains and productivity by helping build long term partnerships with suppliers. The contacts listed could benefit from information exchange in their professional capacity. We will contact you by telephone or email as is necessary. 

How long do we keep your personal information for?
We will keep this information for the duration of your organisation’s existence and will audit the data every quarter to ensure it is kept-up-to date.

How do we keep your personal information safe and secure?
We take technical and organisational measures to ensure the security of your data.
•    Your data will only be used for the intended purpose by employees of Wilmington Healthcare Ltd.
•    Your data will never be sold to any third parties
•    Your data will be processed securely by our editorial partner with whom we have a GDPR compliant contract.

How to access the information we collect from you
You have the following rights with regards to your personal information. The right to access, port, rectify, restrict and object to processing of your data.
If you wish to exercise your rights on any of the points above please do so by contacting

Where you have asked us for a response, we will acknowledge your request on the day of receipt and provide a response within 48 hours (where a request is received Monday to Friday inclusive).

If you wish to make a complaint to our company please contact our Data Protection Officer Bethan Cater
If you wish to complain about us please contact The Information Commissioner’s Office.

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Website tagging
We also use Marketo tagging to understand user behaviour on our websites. This helps us improve  our marketing communications to deliver a more personalised service for customers and ensuring we send relevant marketing of products and services.

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Last updated: 1st May 2018